Terms of Service

Last updated: 9 October 2026

These terms apply to merchants who install and use the Convertify Shopify app. By installing Convertify you agree to them. They work alongside Shopify's own terms, which also apply.

The service

Convertify adds an order form with offers, upsells, phone verification, address help and fraud checks to your store. Cash on Delivery orders are created in your Shopify store as soon as the customer submits the form; customers paying online complete payment in Shopify Checkout. Payments are handled by Shopify and your payment providers, not by Convertify.

Plans and billing

• Plans, order limits and prices are shown in the app under Plan & billing. All charges are billed by Shopify on your Shopify invoice, and only after you approve them on Shopify's confirmation page.
• Phone verification (OTP) is optional. If it is turned on, it is charged per code sent, up to the monthly cap you approve.
• When a plan's monthly order limit is reached, the form stops opening for new visitors until the next billing period or an upgrade. Your theme's normal buttons keep working.
• You can change or cancel your plan at any time. Uninstalling the app cancels it. Charges already billed are not refunded except where required by law or Shopify policy.

Your responsibilities

• Set up your offers, fees and Cash on Delivery settings correctly, and honour the prices shown to customers.
• Have a privacy policy for your store that covers the customer data you collect, and handle customer requests about that data.
• Use phone verification and blocklists lawfully. Don't use the app for spam, discrimination or anything illegal.
• Keep your Shopify account secure.

Data

You own your store's data. We process it only to provide the service, as described in our Privacy Policy, and we delete it when Shopify asks us to after you uninstall.

Availability and changes

We work to keep Convertify available and accurate but cannot promise it will be uninterrupted or error-free. Fraud scores and address suggestions are aids, not guarantees, and you remain responsible for which orders you accept. We may improve or change features. If we change prices, we will tell you in advance and Shopify will ask you to approve any new charge.

Limitation of liability

To the extent the law allows, Convertify is provided "as is", and our total liability for any claim is limited to the fees you paid us in the three months before the claim. We are not liable for indirect losses such as lost profits, lost sales or failed deliveries.

Ending the service

You can stop using Convertify at any time by uninstalling it. We may suspend accounts that break these terms or Shopify's terms, with notice where possible.

Contact

Questions about these terms: the support email shown on our Shopify App Store listing.